Grievance Redressal
At Padmalaya, we believe in fair, transparent, and dignified lending practices. If you have any complaints, queries, or grievances regarding your loan, processing, or collection behavior, you can directly reach out to the respective grievance officers detailed below.
Level 1: Escalate to our Customer Support Centre
To register your complaint, please contact our Customer Support Centre at+91 8287212984.
Our customer support aims to resolve all your complaints within 10 business days.
To register your complaint, please contact our Customer Support Centre at+91 8287212984.
Our customer support aims to resolve all your complaints within 10 business days.
Level 2: Escalate to our Grievance Redressal Officer
If your complaint remains unresolved or you are not satisfied with the resolution provided at Level 1, you may escalate the matter to our Grievance Redressal Officer.
If your complaint remains unresolved or you are not satisfied with the resolution provided at Level 1, you may escalate the matter to our Grievance Redressal Officer.
Name: Kundan Kumar
Contact Details: kundan@padmalayafinserve.com
Phone No. : +91 8287212972
Name: Kundan Kumar
Contact Details: kundan@padmalayafinserve.com
Phone No. : +91 8287212972
Name: Kundan Kumar
Contact Details: kundan@padmalayafinserve.com
Phone No. : +91 8287212972
In relation to the extant guidelines as prescribed by the Reserve Bank of India, the details of our Grievance Redressal Officer are set out above.
In relation to the extant guidelines as prescribed by the Reserve Bank of India, the details of our Grievance Redressal Officer are set out above.
Working Hours: Monday to Friday from 10:00 a.m. to 7:00 p.m.
Working Hours: Monday to Friday from 10:00 a.m. to 7:00 p.m.
We aim to resolve your complaint within 10 business days.
We aim to resolve your complaint within 10 business days.
Digital Lending Applications (DLAs) / Lending Service Providers (LSPs)
Digital Lending Applications (DLAs) / Lending Service Providers (LSPs)
If your query relates specifically to your in-app experience, digital KYC processing, or technical issues on our partner platforms:
If your query relates specifically to your in-app experience, digital KYC processing, or technical issues on our partner platforms:
A. Zavo
A. Zavo
Escalation Level
Contact Person
Designation
Contact Details
Level 1
Level 2
Customer Care Team
Mr. Saif Ul Islam
Customer Support
Nodal Officer
Email: info@thezavo.com
Phone: 1800 313 163 163
Email: Saif.ul@thezavo.com
Phone: 98916 94678
Escalation Level
Contact Person
Designation
Contact Details
Level 1
Level 2
Customer Care Team
Mr. Saif Ul Islam
Customer Support
Nodal Officer
Email: info@thezavo.com
Phone: 1800 313 163 163
Email: Saif.ul@thezavo.com
Phone: 98916 94678
Escalation Level
Contact Person
Designation
Contact Details
Level 1
Level 2
Customer Care Team
Mr. Saif Ul Islam
Customer Support
Nodal Officer
Email: info@thezavo.com
Phone: 1800 313 163 163
Email: Saif.ul@thezavo.com
Phone: 98916 94678
B. Bridge
B. Bridge
Escalation Level
Contact Person
Designation
Contact Details
Level 1
Level 2
Customer Care Team
Mr. Tanmay Kumar
Customer Support
Grievance Redressal Officer (GRO)
Email: info@bridgecapital.com
Email: grievance@bridgecapital.in Phone: +91 8287212984
Escalation Level
Contact Person
Designation
Contact Details
Level 1
Level 2
Customer Care Team
Mr. Tanmay Kumar
Customer Support
Grievance Redressal Officer (GRO)
Email: info@bridgecapital.com
Email: grievance@bridgecapital.in Phone: +91 8287212984
Escalation Level
Contact Person
Designation
Contact Details
Level 1
Level 2
Customer Care Team
Mr. Tanmay Kumar
Customer Support
Grievance Redressal Officer (GRO)
Email: info@bridgecapital.com
Email: grievance@bridgecapital.in Phone: +91 8287212984
Authorized Collections Partner
Authorized Collections Partner
A. LegalPay
A. LegalPay
If you have any feedback, issues, or grievances specifically regarding the behavior,communication, or repayment process managed by our collection infrastructure team:
If you have any feedback, issues, or grievances specifically regarding the behavior,communication, or repayment process managed by our collection infrastructure team:
Escalation Level
Department / Officer
Contact Person
Contact Details
Resolution Timeline
Level 1
Level 2
Level 3
Complaint Registration
Customer Support Centre
Grievance Redressal Officer (GRO)
Customer Care Team
Customer Support Team
Mr. Saif Ul Islam
Email: resolve@legalpay.in
Phone: +91 9355021515 Email: case@legalpay.in
Phone: +91 98916 94678 Email: Saif.ul@legalpay.in
Within 10 Business Days
Within 10 Business Days
As per applicable RBI guidelines
Escalation Level
Department / Officer
Contact Person
Contact Details
Resolution Timeline
Level 1
Level 2
Level 3
Complaint Registration
Customer Support Centre
Grievance Redressal Officer (GRO)
Customer Care Team
Customer Support Team
Mr. Saif Ul Islam
Email: resolve@legalpay.in
Phone: +91 9355021515 Email: case@legalpay.in
Phone: +91 98916 94678 Email: Saif.ul@legalpay.in
Within 10 Business Days
Within 10 Business Days
As per applicable RBI guidelines
Escalation Level
Department / Officer
Contact Person
Contact Details
Resolution Timeline
Level 1
Level 2
Level 3
Complaint Registration
Customer Support Centre
Grievance Redressal Officer (GRO)
Customer Care Team
Customer Support Team
Mr. Saif Ul Islam
Email: resolve@legalpay.in
Phone: +91 9355021515
Email: case@legalpay.in
Phone: +91 98916 94678
Email: Saif.ul@legalpay.in
Within 10 Business Days
Within 10 Business Days
As per applicable RBI guidelines
Ombudsman Escalation Note
Ombudsman Escalation Note
In case your complaint is not redressed within a period of 30 days by Padmalaya Finserve Private Limited or its partners, or if you are dissatisfied with the response given, you may lodge an appeal directly with the RBI Ombudsman via the structural CMS portal at https://cms.rbi.org.in.
In case your complaint is not redressed within a period of 30 days by Padmalaya Finserve Private Limited or its partners, or if you are dissatisfied with the response given, you may lodge an appeal directly with the RBI Ombudsman via the structural CMS portal at https://cms.rbi.org.in.